Purchase Options & Cancellation Policy

1) Purchase Options

When you place an order with The Jetsetter’s Closet, you may see different purchase options depending on the product:

• One-time purchase: Pay once and receive the item(s) selected.
• Digital products (when available): Delivered electronically (details will be shown on the product page/checkout).
• Memberships / loyalty-related offers (when available): Including offers connected to our loyalty program powered by Smile.io and/or the Jetsetters Passport Club.
• Purchase options, pricing, and any included benefits will be shown on the product page and/or at checkout.

2) Order Cancellation Window

Because many of our items are fulfilled quickly (including through third-party fulfillment partners), cancellations are time-sensitive.

You may request a cancellation within 2 hours of placing your order.

After the 2-hour window, we may be unable to cancel the order if it has already been processed, packed, or sent to fulfillment.

• To request a cancellation, email  hello@jetsetterscloset.com  immediately with:
• Your order number
• The item(s) you want to cancel

3) If an Order Can’t Be Cancelled

If your order has already entered processing or fulfillment, it may not be cancellable. In that case:

• You can follow our Return & Exchange Policy once the order is delivered (if the item qualifies).
• Shipping fees are non-refundable unless required by law.

Orders containing Last Call items cannot be cancelled once processing begins and are non-refundable.

4) Changes to Orders (Address, Size, Color)

If you need to change your shipping address or correct order details, contact us within 2 hours of placing your order.

We’ll do our best to help, but we can’t guarantee changes once an order is in processing.

5) Refused Packages / Undeliverable Orders

If a package is returned to us as refused or undeliverable due to an incorrect address provided at checkout:

• We may deduct any return shipping/handling costs from your refund (where allowed), or
• We may require an additional shipping payment to reship the order.

6) Preorders / Backorders

When we offer preorders or backorders, the estimated ship date will be listed on the product page. These dates are estimates and may change.

7) Digital Products

Unless otherwise stated at checkout:

• Digital products are delivered electronically
• Digital products are non-returnable and non-refundable once delivered or accessed

8) Contact Us

Questions or cancellation requests:  hello@jetsetterscloset.com