Shipping policy
The Jetsetter’s Closet Shipping Policy
Order Processing
Orders are processed within 1–3 business days (excluding weekends and holidays), unless otherwise noted for Jetsetter Express items.
Once your order ships, you’ll receive a confirmation email with tracking information.
Jetsetter Express (Georgia Warehouse)
Items in our Jetsetter Express collection are stocked in our Georgia warehouse.
- Ships: Next business day
- Delivery: Arrives in 2–3 business days from purchase (U.S. orders, excluding weekends/holidays)
If your order includes both Jetsetter Express and non-Express items, they may ship separately and arrive at different times.
Shipping Destinations
We currently ship to the following destinations (availability may vary by product):
- United States (Domestic)
- Canada
- United Kingdom
- Australia & New Zealand (Oceania)
Shipping Times (Estimated)
Delivery estimates are shown at checkout and are based on the shipping option selected and destination.
United States (Domestic)
Estimated delivery: 5–8 business days
Faster options may be available at checkout.
Estimated delivery: 5–8 business days
Faster options may be available at checkout.
Canada
Estimated delivery: 8–16 business days
Free shipping may be available on orders $75+ (shown at checkout).
Estimated delivery: 8–16 business days
Free shipping may be available on orders $75+ (shown at checkout).
Australia & New Zealand (Oceania)
Estimated delivery: 8–16 business days
Estimated delivery: 8–16 business days
Please note: These are estimates. Shipping times can vary due to carrier delays, weather, customs processing (for international orders), and peak seasons.
Shipping Costs
Shipping costs are calculated at checkout and are based on destination and total order weight.
Tracking Your Order
Tracking will be emailed to you once your order ships. Please allow up to 48 hours for tracking to update after you receive the tracking email.
Missing or Delayed Orders
If your order hasn’t arrived within the estimated timeframe, email us at hello@jetsetterscloset.com with your order number and we’ll help track it down.
Returns & Exchanges (Updated)
We want you to love your purchase. Returns must be requested and approved before items are sent back.
- Within 10 days of delivery: Eligible returns may be approved for a refund of the item price to the original payment method. Original shipping charges (if any) are non-refundable.
- 10–30 days from delivery: Returns may be accepted for store credit only (if approved).
- After 30 days from delivery: No returns accepted.
- Last Call items: Final sale (no returns, refunds, or store credit).
Return shipping + fees (standard returns): Customers are responsible for return shipping. If a return label is provided, the label cost will be deducted from the refund/store credit. A 2% restocking fee applies to returns that are not defective and not due to an incorrect item being sent.
Defective, damaged, or incorrect items: Must be reported within 48 hours of delivery with photos (and video when applicable). If confirmed, customers should expect a replacement first when available, and we will cover the return label cost for confirmed defective/damaged/incorrect items.
For full details and instructions, please review our Return & Refund Policy.
Contact Us
Questions? Email us at hello@jetsetterscloset.com — we’re here to help.