Refund policy

The Jetsetter’s Closet Return Policy

At The Jetsetter’s Closet, we want you to shop with confidence and be thrilled with your purchase. If something doesn’t work out, we make returns easy and hassle-free. Check out our updated return policy below:

Orders Shipped to US Customers

Free Returns

  • We provide a prepaid return shipping label for all eligible returns.
  • Simply contact us, and we’ll take care of the rest.

Return Eligibility

  • Items must be returned in their original condition: unworn, unwashed, with original tags attached, and in their clear garment packaging with the SKU label.
  • Certain items, such as swimwear and accessories, may have specific return conditions—please check the product page for details.
  • Items marked as final sale cannot be returned or refunded.

Return Window

  • Return requests must be initiated within 7 days of receiving your order (based on the day tracking shows delivered status) and shipped back to us within 7 days of submitting the request.
  • For split package orders, the return window begins from the delivery date of the final package.

How to Return

  1. Contact Us: Email us at returns@jetsetterscloset.com with your order number and the reason for your return.
  2. Receive a Prepaid Label: We’ll email you a prepaid return shipping label.
  3. Pack and Ship: Securely pack the items in their original packaging (if possible), attach the return label, and drop it off at the nearest shipping facility.

Refunds

  • Once your return is received and inspected, we will process your refund within 5–7 business days.
  • Refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the transaction.
  • Note: Shipping and handling charges for the original purchase are non-refundable.

Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order.

Damaged or Defective Items

If you receive an item that is damaged or defective:

  1. Email us immediately at contact@jetsetterscloset.com with photos of the damage and your order number.
  2. We will arrange for a replacement or refund as quickly as possible.

Important Notes

  • Items returned without meeting the above criteria may be subject to a 20% restocking fee or declined entirely.
  • Please ensure all items meet our return conditions for a smooth refund process.

Contact Us

If you have any questions or concerns about our return policy, don’t hesitate to reach out to our customer service team at contact@jetsetterscloset.com. We’re here to help!