Refund policy
Returns & Refunds Policy (The Jetsetter’s Closet)
Return Window (Full Refund)*
We accept returns within 10 days of delivery for a full refund of the item price to the original payment method (if eligible and approved). Original shipping charges (if any) are non-refundable. Customers are responsible for return shipping costs; if a return shipping label is provided, the label cost will be deducted from your refund. Delivery date is based on the carrier’s tracking information.
Returns After 10 Days
- 10–30 days from delivery: Returns may be accepted for store credit only (if approved).
- After 30 days from delivery: No returns accepted.
Return Authorization Required
All returns must be requested and approved before sending anything back. Returns sent without approval may be refused and returned to sender.
Return Shipping Labels + Restocking Fee
For returns that are not defective and not due to an incorrect item being sent, a 2% restocking fee will be deducted from your refund or store credit.
If a return shipping label is provided for these standard returns, the cost of the return shipping label will also be deducted from your refund or store credit.
Defective, Damaged, or Incorrect Items (48-Hour Window)
If you received a defective, damaged, or incorrect item, you must contact us within 48 hours of delivery.
To help us resolve this quickly, we require:
- Clear photos of the issue (close-up and full item)
- Photo of the item’s tag/label (and size tag)
- Photo of the shipping packaging and shipping label
- A short video (10–15 seconds) if the issue is functional (ex: zipper, seam, clasp)
If your claim is confirmed, customers should expect a replacement first when available. In confirmed defective/damaged/incorrect item cases, we will cover the return shipping label cost. If a replacement is not available, we may offer store credit or a refund at our discretion.
We may deny claims that show signs of wear, washing, alteration, or damage after use.
What Is Not Considered a Defect
The following are not considered defects and will be handled as standard returns (if eligible):
- Fit/size issues
- Normal variations in color/texture due to lighting/screens
- Damage occurring after wear (snags, tears, stains, deodorant/makeup marks)
Condition of Returns
Returned items must be:
- Unworn, unwashed, and in original condition
- Free of stains, odors, smoke, and pet hair
- With tags/packaging intact (when applicable)
Items that do not meet these conditions may be denied or subject to a reduced refund/store credit.
Final Sale Items
All “Last Call” items are final sale and are not eligible for return, refund, or store credit.
Discretion / Denied Returns
All returns are subject to review. Returns may be denied at our discretion, including (but not limited to) late requests, missing tags, signs of wear, or repeated return activity.
How to Start a Return
Email us at hello@jetsetterscloset.com with:
- Order number
- Item(s) you’d like to return
- Reason for return
- Photos/video (required for damaged/defective/incorrect items)
Refund / Credit Timing
Once your return is received and inspected, we’ll notify you of approval or denial. If approved, refunds/store credit are processed after inspection. Processing times may vary depending on your bank/payment provider.
*Returns are only accepted from the US. All International returns will be declined.